Shipping policy

1. Order processing

Orders are processed within [1–3] business days of purchase. Since our items are embroidered [and made to order/in small batches], please allow extra time during busy periods — we'll always aim to keep you updated if there's a delay.

2. Delivery options

We ship all UK orders using Royal Mail, via Click & Drop:

Delivery times are Royal Mail's aim, not a guarantee, and exclude our order processing time above. Orders are not usually dispatched on weekends or bank holidays.

3. Tracking

Once your order is dispatched, you'll receive a confirmation email with a tracking number so you can follow your parcel's journey via Royal Mail's tracking service.

4. Delivery costs

Delivery costs are calculated at checkout based on your order and chosen service. [Add specifics here, e.g. "Free UK delivery on orders over £X" if applicable.]

5. Missing or delayed parcels

If your order hasn't arrived within the expected timeframe, please check your tracking link first. If there's no update or you're concerned about a delay, contact us at info@newobra.co.uk with your order number and we'll investigate with Royal Mail on your behalf.

6. Incorrect delivery address

Please double-check your delivery address at checkout — we're unable to redirect or amend an order once it has been dispatched. If a parcel is returned to us due to an incorrect address provided by the customer, we may charge a re-delivery fee to send it out again.

7. Lost or damaged parcels

If your parcel arrives damaged, or is confirmed lost in transit by Royal Mail, please contact us within [X] days of the expected delivery date so we can arrange a replacement or refund.